Refund Policy

Our Commitment to Quality

At Luigi Oil, we stand behind the quality of our products. Every Luigi Oil product undergoes rigorous testing and quality control to ensure it meets our premium standards before reaching your hands.

We understand that issues can occasionally arise, and we are committed to resolving them quickly and fairly.

Wholesale Orders

Defective Products

If you receive products that are defective, damaged, or do not meet our quality standards, please contact us within 7 days of receiving your order. We will:

• Replace defective units at no additional cost
• Provide credit toward future orders
• Process refunds in exceptional circumstances

Order Discrepancies

If your order is missing items or contains incorrect products, notify us within 48 hours of delivery. We will rectify the issue by sending the correct products or providing appropriate credit.

Order Cancellations

Wholesale orders may be cancelled within 24 hours of placement, provided the order has not yet been processed for shipment. Once an order has been shipped, it cannot be cancelled.

Non-Refundable Items

Due to the nature of cannabis products and regulatory requirements, the following are generally not eligible for refunds:

• Products that have been opened or used
• Products damaged due to improper storage or handling after delivery
• Orders cancelled after shipment has begun
• Products returned without prior authorization

Return Process

To initiate a return or report an issue with your order:

1. Contact our wholesale support team at [email protected]
2. Provide your order number and detailed description of the issue
3. Include photos of any defective or damaged products
4. Wait for a Return Authorization (RA) number before shipping any products back
5. Ship authorized returns to the address provided by our team

Refund Timeline

Once we receive and inspect returned products, we will process your refund or credit within 5-7 business days. Refunds will be issued to the original payment method used for the order.

Please allow additional time for your bank or payment provider to process the refund to your account.

Quality Guarantee

Every Luigi Oil product is backed by our quality guarantee:

• Lab-tested for purity and potency
• Consistent quality across all batches
• Proper packaging to ensure freshness
• Authentic products directly from our facility

Shipping Insurance

All wholesale shipments include shipping insurance to protect against loss or damage during transit. If your shipment is lost or arrives damaged due to carrier mishandling, we will file a claim and either reship your order or provide a full refund.